Playbooks

Playbooks by Twig is a curated collection of AI resources and playbooks specifically designed for customer support leaders and individual contributors. It offers a range of materials such as white papers, vendor evaluation matrices, support community Slack threads, and ROI & analytics insights for AI-based solutions.

Key Features:

• Curated White Papers: In-depth analysis, research findings, and best practices on AI in customer support.
• Vendor Evaluation Matrices: Structured frameworks for evaluating AI vendors and solutions.
• Support Community Slack Threads: Engagement and collaboration with a community of customer support professionals.
• ROI and Analytics Insights: Guidance on measuring the effectiveness and impact of AI solutions in customer support.

Use Cases:

• Customer support leaders seeking AI resources and insights to enhance their support operations.
• Individual contributors (support reps) looking for guidance and best practices related to AI in customer support.
• Organizations evaluating AI vendors and solutions for their customer support needs.
• Professionals interested in staying up-to-date with the latest trends and research in AI for customer support.