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Collectif is an AI User Research Software specifically designed for SaaS businesses. It aims to streamline user research and automate analysis, helping businesses to discover insights buried in support tickets, feedback forms, sales calls, and more.
Key Features:
- Connect your tools: It allows you to connect all the tools used across your company or upload interviews, turning all interactions into an easy-to-use dashboard.
- Identify Themes, Find Evidence with Ease: The software can turn what your customers say across their entire journey into insights, linked to their source for full context.
- Save Hours on Research: You can select the topic, the time frame, and ask questions to get the answer along with every piece of evidence it was based on.
- All in One Place: It brings all relevant resources in a few clicks, allowing you to take notes, comment, and share.
Use Cases:
- Product Research & UX: Prioritize bug fixes based on frequency in support tickets, speed up interview analysis with transcriptions, summaries, and auto-tagging, and use feedback from lost deals to influence product direction.
- CSM: Identify gaps in your customer education program and help users solve their problems, assess the general experience using sentiment from reviews and feedback forms, and have one dashboard to report on CX metrics like NPS or CSAT.
- Marketing: Understand customer’s decision-making using sales call summaries, define messaging and information hierarchy based on topic frequency, and adapt promotional strategy based on patterns from deal and churn reasons.
