Ultimate

UltimateGPT is an AI-powered platform that aims to enhance customer experiences across various digital channels. It uses generative AI technology to provide personalized and efficient customer support.

Key Features

• Chat Automation: It offers round-the-clock customer support, collecting necessary context and information for your agents. It can communicate in 109 languages.
• Ticket Automation: It optimizes workflows, reduces handle times, and boosts productivity with its triage and response automation.
• UltimateGPT: This feature allows you to build a bot within minutes using LLM and generative AI technology. It requires no training and connects directly to your help center.
• Integration: The platform seamlessly integrates with your tech stack, including CRM and back-office systems. It supports multiple CRM integrations like Zendesk, Salesforce, LiveChat, Freshworks, Intercom, and Sunshine Conversations.
• Safety & Security: UltimateGPT is GDPR and SOC 2 type 2 compliant, ensuring the safety of your data.

Use Cases

UltimateGPT has been successfully implemented across various industries, including:

• Ecommerce
• Financial Services
• Travel
• Telecommunications
• Healthtech

Case Studies

• Deezer: Saved 200 agent hours per week while delivering excellent customer experience.
• Lush: Achieved a 60% first contact resolution rate through ticket automation.
• Vandebron: Scaled their chat support by 150% without scaling their team.
• Finnair: Used automation to adapt to changing times.
• Verkkokauppa: Saved €330K per year with ecommerce automation.
• Jackpots.ch: Scaled to 24/7 support in 4 languages without hiring extra agents.