IBM WatsonX

IBM Watsonx Assistant is a conversational artificial intelligence platform designed to provide consistent and intelligent customer care. It is designed to overcome the friction of traditional support and deliver exceptional experiences to prospects, customers, and employees.

Key Features

• Agent assist: Augment your customer service agents and scale your team’s best techniques, insights, and important data across every interaction in real-time.
• Artificial intelligence: A natural language AI chatbot that understands human conversation and improves the customer experience.
• Integrations: Connect the channels where your customers engage with the systems, tools, and processes that power your business without migrating your tech stack.
• Security: Protect your chatbot data privacy and protect customers against vulnerabilities with scalability and added security.
• Visual builder: Launch a chatbot with no coding skills. Train with only a few questions or use chatbot templates right away.
• Voice: Give your AI voice chatbot a clear and friendly voice. Integrate IBM Watsonx Assistant on the phone to improve customer support.

Use Cases

• Customer service: Powerful customer service chatbots increase sales with quick and accurate answers while saving the contact center budget.
• Human resources: HR automation can improve the employee experience and save time for your entire staff. Employees can get questions answered 24/7.
• Marketing: Powerful AI chatbot marketing software helps improve customer experiences and boost lead generation with fast, personalized customer support.